Refund Policy

Last updated 28 August 2026

We want you to be sure before you buy, so here's exactly how refunds work. Same policy as the rest of WAPI.to, written for the business programme.

Before we start your setup: full refund. If you change your mind before we've started setting up your platform, tell us and we'll refund the full amount. No questions, no forms.

After setup has started: no refund. Once we've begun putting your name, logo and web address on your platform, the work is done for you specifically and can't be resold. From that point all payments are final.

When we refund anyway

We fail to deliver your working platform within 7 days of payment, and the delay is on our side.
You were charged twice, or charged the wrong amount.

What isn't a reason for a refund

Not finding customers. We give you the sales script, demo and pricing sheet, but selling is your part of the deal.
Meta rejecting or limiting a WhatsApp number. That is Meta's decision, not ours, and it happens to accounts on every provider.
Changing your mind after your platform is live.

How to ask

Email support@wapi.to with the email you paid with. Approved refunds go back to the original payment method within 7 working days.