Terms of Service
These are the terms for buying and using a WAPI Business platform from Vertex Internet Services ("we", "us"). WAPI Business is the reseller programme of WAPI.to. By paying for a platform you agree to them. We've kept them short and in plain English on purpose.
1. What you are buying
A ready-to-use WhatsApp marketing platform, set up under your business name, logo and web address, that you can sell to your own customers. We host it, keep it updated and give you setup, training and support. The software stays ours; you get the right to use it and to resell access to it for as long as the programme runs.
2. Your business is yours
You decide who your customers are, what you charge them and how you support them. The money your customers pay you is yours. We are not a party to your agreements with them, and you are responsible for the promises you make to them.
3. WhatsApp and Meta
The platform runs on the official WhatsApp Business Platform. Every number connected to it goes through Meta's own onboarding, and Meta's WhatsApp Business policies apply to you and to your customers. Meta charges per-message fees which your customers pay to Meta directly. We don't control Meta's fees, approvals, messaging limits or account reviews, and we can't promise how Meta will decide on any of them.
4. What you may not do
- Send spam, or messages to people who have not agreed to hear from the sender.
- Use the platform for anything illegal, or for businesses Meta prohibits (for example gambling, lending recovery, adult content, multi-level marketing).
- Present the platform as an official Meta or WhatsApp product. It is built on their API; it is not made by them.
- Copy, resell or share the software outside the platform we set up for you.
If a customer of yours breaks these rules, we may suspend that customer's account. If it keeps happening, we may suspend your platform. We'll tell you first whenever we can.
5. Payment
The launch price is a one-time payment. It covers setup, hosting and updates. There's no monthly fee to us. Refunds are covered in the Refund policy.
6. Uptime and support
We work hard to keep the platform up, and we fix problems as fast as we can, but we can't promise it will never go down. Support is over WhatsApp and email during Indian business hours. We are not liable for lost sales, lost customers or other indirect losses. Our total liability to you is limited to the amount you paid us.
7. Changes and ending the programme
We may update these terms and the platform. Big changes get at least 30 days' notice by email. If we ever close the programme, we'll give you 90 days' notice and help you export your customer data.
8. Law
These terms are governed by the laws of India. Any dispute goes to the courts of Delhi.
9. Contact
Questions about these terms: support@wapi.to.